ZenCare Employment Resolve provides families who wish to develop a domestic helper’s working habits and abilities according to their household needs with local training in Indonesia, together with a one-stop hiring arrangement covering documentation, visa applications, medical examinations, arrival in Hong Kong, and post-placement follow-up.
 

 
💰 Fees Include ✅
 
1. Matching and Hiring Arrangements
 
 
 
Recommend suitable domestic helpers based on the family’s needs
 
 
Assist with interview arrangements and the hiring process
 
 
Employment contract notarisation by the relevant consulate
 
 
2. Overseas Training and Documentation Procedures
 
 
 
Training at a local school in Indonesia
 
 
Domestic helper passport fee
 
 
Local departure application and related fees
 
 
Hong Kong work visa application and related fees
 
 
3. Medical Examination Arrangements (Overseas and Hong Kong)
 
 
 
Hepatitis B
 
 
Syphilis
 
 
HIV
 
 
Chest X-ray
 
 
Routine stool examination
 
 
Pregnancy test
 
 
4. Arrival and Documentation Arrangements
 
 
 
Arrangements upon the helper’s arrival in Hong Kong
 
 
Hong Kong Identity Card application assistance
 
 
Government documentation and delivery fees
 
 
5. Protection and After-Sales Support
 
 
 
Follow-up and consultation services after the helper starts work
 
 
💰 Fees Do Not Include ❌
 
 
 
Domestic Helper Airfare: From approximately HK$1,500 one-way (depending on the season)
 
 
Domestic Helper Insurance: Approximately HK$1,250 (2-year basic comprehensive plan)
 
 

 
📝 Terms and Conditions
 
 
 
If the helper’s work visa application is unsuccessful, the employer may select another helper at no additional matching fee. If the employer chooses a refund instead, all payments received will be refunded within 7 working days.
 
 
If the helper is unable to take up employment, all payments received will be refunded within 7 working days.
 
 
If the helper’s actual commencement date differs from the agreed date, alternative arrangements will be discussed separately.
 
 
If the employer’s application is not approved by the relevant authorities, or if the employer unilaterally cancels the application, any payments already made are non-refundable.
 
 

 
♻️ Hiring Process
 
 
 
After we issue the invoice, please arrange payment according to the invoice. Upon receipt of payment, an official receipt will be issued. Please also provide the employer’s information and supporting documents as soon as possible, including identification, proof of address, and proof of income.
 
 
We will then arrange for the employer and helper to sign the employment contract and collect the helper’s passport for processing.
 
 
Once the required documents for the consulate and the Hong Kong Immigration Department are ready, we will arrange a time for you to sign all relevant documents.
 
 
The helper is generally expected to commence employment in approximately two and a half months.
 
 

 
🧾 Documents Required for Hiring a Foreign Domestic Helper
 
Proof of Identity
 
 
 
A copy of the employer’s Hong Kong Identity Card; or
 
 
If the employer is not a Hong Kong permanent resident, please provide a copy of the personal particulars page of the passport together with the latest valid landing slip / visa.
 
 
Financial Proof
 
Generally, for each foreign domestic helper employed, the employer’s household income should be at least HK$15,000 per month. Please provide any one of the following:
 
 
 
Latest tax demand note; or
 
 
Bank statements showing salary payments for the latest 3 months; or
 
 
Payslips / salary statements for the latest 3 months; or
 
 
Proof of assets, such as fixed deposit or savings account statements for the latest 6 months showing a balance of at least HK$350,000.
 
 
Proof of Residential Address
 
Please provide proof of address matching the address stated in the employment contract:
 
 
 
For example, the latest rates demand note, or utility bills issued within the past 3 months, such as water, electricity, or telephone bills.
 
 
If the document is not under the employer’s name, please provide proof of relationship, such as a marriage certificate, birth certificate, tenancy agreement, or other relevant supporting documents.
 
 
If the residence is a Housing Authority / Housing Society property, please provide:
 
 
 
 
A consent letter from the Housing Authority / Housing Society approving the helper’s residence in the unit; and
 
 
Copies of pages 1 to 4 of the tenancy agreement showing the address and household member information.
 
 

 
If Replacing an Existing Helper
 
 
 
Please provide the existing helper’s resignation letter / Notification of Termination of an Employment Contract (ID407E), stating the contract expiry or termination date.
 
 
If Hiring an Additional Helper
 
 
 
Please prepare a brief letter explaining why the household requires an additional foreign domestic helper.
 
 
If the Helper Is Required to Perform Driving Duties
 
Driving any type of vehicle is generally not included in normal domestic duties. If the employer requires the helper to perform driving duties, a separate application must be made and sufficient justification must be provided.
 
The employer will also need to provide:
 
 
 
Vehicle registration document
 
 
Valid vehicle licence
 
 
A letter explaining why the helper is required to perform driving duties
 
 
If the vehicle is registered under a company name, an additional company letter is required confirming that the vehicle is for the private use of the employer and the employer’s family.