ZenCare Employment Resolve

Employer’s Proof of Identity

• Copy of Hong Kong Identity Card; or

• If the employer is not a Hong Kong permanent resident, please provide:

  1. A copy of the passport personal particulars page; and

  2. A copy of the most recent valid entry label / visa.

 

Employer’s Financial Proof. In general, for each foreign domestic helper employed, the employer’s household income should be no less than HK$15,000 per month. The employer may provide any one of the following:

• The latest tax demand note; or

• Bank statements showing salary autopay records for the past 3 months; or

• Company's payslips/salary statements for the past 3 months; or

• Proof of assets, such as fixed deposit / savings account statements for the past 6 months, showing a balance of not less than HK$350,000.

​

Employer’s Proof of Residential Address

• Please provide proof of address that matches the address stated in the employment contract. Examples include:The latest rates demand note; or Utility bills issued within the past 3 months, such as water, electricity, telephone or other utility bills.

• If the document is not under the employer’s name, please provide proof of relationship, such as: Marriage certificate; Birth certificate;
  Tenancy agreement; or Other relevant supporting documents.

• If the address is a property under the Housing Department or Hong Kong Housing Society, please provide:

  1. A consent letter from the Housing Department / Hong Kong Housing Society approving the helper to reside in the unit; and

  2. Copies of pages 1 to 4 of the tenancy agreement, showing the address and household member details.

 

If Replacing an Existing Helper

• Please provide the existing helper’s resignation letter / Notice of Termination of Employment Contract (ID407E), stating the expiry date or termination date of the contract.

 

If Employing an Additional Helper

• Please prepare a brief explanation letter stating the reason why the family needs to employ an additional foreign domestic helper.

​

If the Helper Is Required to Perform Driving Duties
General household duties do not include driving any type of vehicle.
If the employer requires the helper to perform driving duties, a separate application must be made with sufficient justification. The employer must also provide the following additional documents:

1. Vehicle registration document; and

2. Valid vehicle licence; and

3. An explanation letter stating the reason why the helper is required to perform driving duties; and

4. If the vehicle is registered under a company’s name, a company letter confirming that the vehicle is for the personal and family use of the employer.

​​

 

​

Other information can be found on the FAQ page.