Welcome to the website of ZenCare Employment Resolve. Please read these Terms of Use carefully. By accessing or using this website, you agree to be bound by the following terms. If you do not agree, please discontinue use of the website immediately.

 

1. Scope of Services

This website provides general information on the recruitment of foreign domestic helpers and the importation of labours, including introductory details of matching procedures and related services. All information is for reference only and does not constitute legal advice, warranties, or contractual commitments. The actual scope of services shall be subject to the company’s written agreements.

 

2. User Responsibilities

By using this website, you agree to comply with all applicable laws and these Terms of Use. You shall not engage in any unlawful, improper, or rights-infringing activities. The Company reserves the right to suspend or terminate access to users who violate these terms. You shall be solely responsible for any damages or losses incurred by the Company or third parties as a result of your use of this website.

 

3. Disclaimer of Liability

• The Company endeavours to ensure that the information on this website is accurate and up to date, but makes no express or implied representations or warranties regarding its completeness, suitability, or availability. The Company accepts no liability for any direct or indirect losses arising from the use of this website, including but not limited to technical errors, third-party content inaccuracies, or network interruptions.

• The information provided by our company regarding foreign domestic helpers or imported labour are/is primarily based on self-declarations by candidates or related supply channels, written documents, and interview assessments. While we have made reasonable efforts to review and verify such information, we cannot guarantee that all declarations, documents, or actual performance will fully correspond with the descriptions provided. Employers are advised to exercise their own judgment and make the final decision when hiring any helper or worker. Our company shall not be held legally liable for any loss, dispute, or claim arising from discrepancies between personal statements, documentation, or actual circumstances and the information presented.

• The online payment system on this website operates through trusted third-party platforms. Our company shall not be held liable for any losses, damages, or interruptions arising from server issues, data transmission errors, or unauthorized use of third-party payment services.

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4. Privacy Policy

Any personal data you provide through this website will be handled in accordance with our Privacy Policy. Please ensure that you read our Privacy Policy to understand how we collect, use, and protect your information.

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5. Copyright Notice

All materials on this website are governed by our Copyright Notice. Please read our Copyright Notice to understand the permitted uses of all website content.

 

6. Third-Party Links

This website may contain links to third-party websites provided solely for user convenience. Such links do not imply any endorsement or guarantee by the Company regarding the content, accuracy, or security of those websites.

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7. Government Publications and External Documents

Some materials and downloadable files available on this website (including but not limited to information pack, booklets, forms, and guidelines published by the Hong Kong Labour Department or other government agencies) are sourced from publicly accessible government resources. These materials are provided solely for users’ convenience. We make no representations or warranties as to their accuracy, timeliness, or completeness. In case of discrepancy, the latest version published on the official website of The Government of the Hong Kong Special Administrative Region shall prevail. The Company shall not be held liable for any loss or damages arising from the use of such materials.

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8. Pricing and Payment Terms

• All prices, service packages, and promotional offers displayed on this website are for reference only. The final fee shall be confirmed by official written notice or invoice issued by the Company.

• The Company reserves the right to modify, update, or terminate any pricing, offer, or service at any time without prior notice.

• All confirmed payments are non-refundable once processed, except in cases where services cannot be rendered due to the Company’s fault, in which case full or partial refunds may be arranged.

• In the event of any pricing error or technical issue, the Company reserves the right to cancel or correct the relevant transaction.

• All pricing and service information is subject to change without prior notice. The latest information published on this website shall prevail.

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9. Online Payment and Transaction Security

This website provides an online payment service, allowing employers to complete transactions through secure third-party payment platforms (such as Apple Pay, Google Pay, Alipay, PayPal, VISA, MasterCard, Stripe etc). We do not collect or store any credit card information. All payment data is processed and encrypted by the respective payment service providers. Once a transaction is confirmed, it is considered final. No cancellations or refunds will be accepted unless required by law or due to a system error. Users are responsible for verifying all payment details before confirming the transaction. For any payment-related inquiries, please contact us within 24 hours after completing payment.

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10. Use of Chat Tools

The chat tools provided on this website are intended solely for general inquiries and supplementary information. They do not constitute any legal, professional, or contractual advice.

The chat tools may record conversation content and technical data (such as IP address and usage time) for the purposes of service improvement and internal training. The Company and its technology partners make no guarantee as to the accuracy, completeness, or timeliness of any responses generated by the chat tools. Users should exercise their own judgment and assume full responsibility when relying on such information. Users must not transmit any unlawful, inappropriate, or infringing content through the chat tools, and shall bear all legal liabilities for any such actions. The Company reserves the right to retain chat records for a reasonable period and will manage or delete such data in accordance with the Privacy Policy.

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11. Amendments to Terms

The Company reserves the right to amend these Terms of Use at any time without prior notice. Amendments shall take effect immediately upon publication on this website. Users are advised to review the Terms regularly for the latest version.

 

12. Governing Law and Jurisdiction

These Terms of Use shall be governed by the laws of the Hong Kong Special Administrative Region. In the event of any disputes, both parties agree to submit to the exclusive jurisdiction of the courts of Hong Kong for final adjudication.

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In the event of any inconsistency or ambiguity between the English and Chinese versions of this website, the Chinese version shall prevail. For any inquiries, please contact us through the contact details provided on this website.

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Zendo Ever Limited

(the sole owner of ZenCare Employment Resolve)​