Let Sincerity Return to the Core of Service

The Consumer Council has highlighted several issues within Hong Kong’s domestic-helper employment industry, revealing three areas of concern:

1. Some agencies promote a “100% refund” policy, yet impose numerous restrictive terms that make such refunds virtually impossible.

2. During online interviews, some helpers receive live translation assistance, leading to an overestimation of their language and overall communication abilities.

3. Even after signing multiple contracts, some employers still fail to secure a helper who reports for duty on time.

From ZenCare Employment Resolve’s perspective, these cases share one common issue: Speed Diluted The True Value of Service.

Matching a domestic helper with a household should never be a “First In, First Out” process—it requires understanding and tailored solutions. Speed is not the essence of good service; solving problems is.

That is why we choose to move a little slower — to ensure every match is built on honesty and substance. Only then, we can truly help employers finding trustworthy and capable helpers.